Frequently Asked Questions (FAQs) About Our Aramid Fiber Products

1. How can I get a aramid sample?

Before placing your first order, we require payment for the sample cost and express fee. Once your first order is placed, we will refund the sample cost to you. This ensures a seamless process for both parties.

2. How long does it take to receive a sample?

For existing items, samples are typically ready within 3 business days. Customized samples may take longer depending on your specific requirements.

3. Can you add our brand logo to your products?

Yes, we can print your logo on both the products and packaging. This service is available if you meet our Minimum Order Quantity (MOQ). Contact our sales team for more details.

4. Can you customize the color of your products?

Yes, we offer color customization for our aramid fiber products. Custom colors are available if you meet our Minimum Order Quantity (MOQ). Let us know your requirements, and we’ll provide a tailored solution.

5. How do you ensure the quality of your products?

We guarantee the quality of our aramid fiber products through:

1. Strict Quality Control During Production: Every step of the manufacturing process is closely monitored to ensure high standards.
2. Pre-Shipment Inspection: We conduct thorough sampling inspections before shipment to ensure the products meet your specifications.
3. Secure Packaging: All products are carefully packaged to prevent damage during transit.

6. What is your Minimum Order Quantity (MOQ)?

Our MOQ varies depending on the product and customization requirements. Please contact our sales team for specific details.

7. Do you offer international shipping?

Yes, we ship globally. Shipping costs and delivery times depend on your location and order size. Contact us for a shipping quote.

8. What is your return or refund policy?

We accept returns or exchanges for defective or damaged products within 30 days of delivery. Please review our full return policy on our website or contact our customer service team for assistance.

9. How can I contact your customer support team?

You can reach us via email at [insert email], phone at [insert phone number], or through the contact form on our website. Our team is available [insert business hours].